Dead silence from the Adobe Support Forums after two posts two weeks apart, so I'm coming here.
When using the Media Encoder to export sequences from Premiere Pro with Software Only, Media Encoder would either crash, the resulting footage would have offset clips (a person would be floating when in Premiere playback they're clearly grounded), or the resulting footage would be flickering.
Why use Software Only? GPU Acceleration doesn't not work at all. The export will immediately fail and move on to the next sequence, only for it to fail again. Supposedly, this is not an issue with Premiere's sequence settings nor export settings, because the exact same settings work when using Media Encoder and GPU Acceleration on another computer. The difference is this other computer says "OpenCL" for GPU Acceleration. The problematic computer says "CUDA."
This is the first time I've experienced issues like this in Media Encoder, and I'm not sure if the issue lies in Media Encoder, the communication between it and Premiere, or in the computer. I don't believe the issue is in Premiere Pro or the export settings since it seems to work fine on another computer.
The specs of the problematic computer are:
Processor: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
Video Card: NVIDIA GeForce GTX 1050 Ti
RAM: 32 GB (29 used for Premiere Pro and Media Encoder)
Operating System: Windows 10
Link to Sequence/Export settings: https://imgur.com/a/7DwXNVz
Both computers use v14.3.2 of Premiere and Media Encoder (the issue began in 14.3.1, but persists after the update). In addition, the assets and project files are on an external drive, while Premiere Pro and Media Encoder are installed on an SSD. The errors occurred when the sequences were exported to both the external drive and a HDD.
Here's a sample of one of the exports failing from Encoder's log:
- Encoding Time: 00:00:05 08/22/2020 08:53:04 AM : Encoding Failed ------------------------------------------------------------ Export Error Error compiling movie. Accelerated Renderer Error Unable to produce frame. Writing with exporter: H.264 Writing to file: \\?\G:\Freelance\Crunch\Module 2\Exports\2.11 What do you do with all that info.mp4 Writing file type: H264 Around timecode: 00:00:00:02 Rendering at offset: 0.000 seconds Component: H.264 of type Exporter Selector: 9 Error code: -1609629690
Some other things to note, supposedly unrelated:
- After Effects works perfectly fine with Media Encoder.
- Some Creative Cloud functions don't work. For example, Photoshop says I need to be signed in to use and identify Adobe Fonts, but I'm signed in with a paid subscription.
- I'm using transitions from Red Giant Universe.
- When closing Premiere Pro, it will sometimes stay running in the background despite having no window, and I can't re-open it until I force close in the task manager.
- This was attempted before and after clearing the cache.
- The original footage is .movs from a BlackMagic camera.
- Exports range from less than a minute to a half hour.
I'm pretty close to my wits' end with these issues and troubleshooting, and I get the feeling the client is starting to feel the same with me. Any insight into this would be appreciated.